EXCHANGE, RETURN OR REFUND POLICY

Last updated on January 1, 2021

SHOPPING ONLINE PHYSICAL PRODUCT

We use multiple delivery services, so the delivery time may vary according to the customer's region.

In general the shipping takes place in 5 to 10 business days.

We recommend that you track the status of your order.

If the delivery is not completed there will be a new attempt afterwards.

The product will return to the distributor if delivery attempts fail


SHOPPING ONLINE EVENTS

We are a family owned and operated business.

Admission to events is personal (nominal).

It is essential to present an original and official identification document with a photo, along with admission to face-to-face events, for validation.

We are a family owned and operated business.

Ownership changes may be made by the purchase holder.

Just login to the site and access the "contact" menu. Then, send the request by e-mail with the title "Change of Ownership", inform the name, phone number and e-mail address of your replacement.

We are a family owned and operated business.

The exchange can be made only once per ticket and the permission to change will be available up to 24 hours before the start of the event.

We are a family owned and operated business.

Questions can be directed through the menu "contact" or to the email contato@institutokaz.com.

We are a family owned and operated business.

In case of regret of the purchase, the refund of the ticket value will only be made if the request is made within 7 (seven) days from the date of purchase, and provided that the return request is made with, at least, 48 (forty-eight) hours in advance of the event's start time.

We are a family owned and operated business.

This request must be made through the e-mail: contato@institutokaz.com.

We are a family owned and operated business.

If you have not received the ticket (or registration) in your e-mail, please contact us by e-mail: contato@institutokaz.com

We are a family owned and operated business.

We are not responsible for tickets purchased at unofficial points of sale.

We are a family owned and operated business.

Remember: the cancellation option can be made simple by sending a request email to contato@institutokaz.com with the title "Cancel Order" .